OneCare - backup daftness

OK, so I've been jumping through the numerous hoops setting it all up so it works without issues.

We have now hit a real rock in the road; It don't like my Western Digital passport hard drive.

Why? It wants it to be NTFS, not FAT32!

Well here's an update for the team that wrote OneCare, that drive comes formatted that way out of the box, and that's all there is to it. It's a current major highstreet product that many would buy to use with their laptop. You need to work with the world that is out there, and not try changing every little thing that is in it to suit your needs. That's just serving you, not serving potential customers.

I'd have appreciated your software objecting to this device right at the start of what is now looking like a total waste of 6 hours of my life.

I don't really see why it could not just get on with it and register it's contempt for the fact that it is in another format. Surely it's not technically too challenging to use an older Windows format over a newer one?

Some decisions are not made by the user, for example, OneCare are not giving me a decision over the format of the target device, so they can't go blaming me or WD, I didn't get a choice from WD, or from OneCare (and they're doing what WD did), so if WD are held to be wrong then so are the authors of OneCare.

The end user had no choice to get a decision wrong at all of course.

Thanks by the buckets full guys.